Dear GoMega Travel and Tours,
Rating: 2 Stars
I am writing to provide feedback regarding several issues encountered during our recent trip. I was unable to get our computer to let us access the travel feedback form. Please add this information to the other reviews so that others can view our review.
Travel Issues:
The air conditioning on the bus from Waco First Methodist to DFW Airport was not working until we arrived in Dallas
The air conditioning on a second bus from Dulles airport to the Beacon Hotel was also not working
Seat assignments on United Airlines were not given any thought. Spouses and/or families often were not assigned together, and/or were often several rows apart.
Arriving at Dulles instead of Reagan added additional travel time for guests and hotel accommodations were not close to the White House or Capitol, which meant guests had additional Uber or Metro charges.
There was no local travel agent locally to address issues that arose, which put additional responsibility on Rev. Nick Matthews and Rev. Blossom Matthews
Hotel Issues:
The Beacon Hotel was having major renovations done, There was a make-shift desk that served as a lobby.
There were no food options, such as a restaurant or bar area. Limited snacks were available at the front desk, and they were very expensive.
There was not an elevator dedicated to guests only, so sometimes we had to ride elevators with contractors and workers with their tools.
Some rooms had no air conditioning; some had to sleep with box fans in the room; some had to change room assignments.
There was no functioning ice machine for guests to use. We were offered ice the first night, but it was not available at any other time.
There were not an adequate number of plugs in the guest rooms to charge items, or the plugs that were there were not working.
On our first full day at the hotel, no water was available from 10:00 am to 3:00 pm
Some rooms did not have bar soap or shampoo and shower gel available when we arrived
No restrooms were available in the hotel other than in guest rooms
Renovations began about 6:30 a.m. every morning, which made relaxing or sleeping very difficult because of the noise.
There were only two small drawers in the rooms. Some refrigerators were not working.
Some rooms had open holes where air vents had not been replaced; some guests noticed rust around the shower; smart lights in the bathrooms worked inconsistently, and some rooms did not have any hot water.
Extra time had to be allocated to go someplace to eat since there was no option at the hotel.
What was provided to guests versus the amount of money we had to pay was unacceptable. We should have been moved to another hotel, and we would expect some type of credit or refund for these inconveniences.
Additional Comments:
The tours arranged by Pete Sessions and Chuck Beach were excellent and the meal we had at the Capitol Hill Club was delicious.
Tours arranged on Friday, June 5th were very well planned and enjoyed by all.
I hope you will take this feedback into account to improve future travel arrangements.
Best regards,
Jina Becker and Larry Becker